DIGITAL TRANSFORMATIOn
Business process management: BPM
Business Process Management – (Business Process Management or BPM in English) can be defined as a new category of business software that allows companies to model, implement and execute sets of interrelated activities – Processes – of any nature, either within a department or across the organization as a whole, with extensions to include customers, suppliers and other agents as participants in the processes. Orchestrating in an efficient and controlled way communications between people in the organization.
BPM enables people, systems, functions, businesses, customers, suppliers and partners to be connected in an orderly manner.
BPM allows you to design, document, execute, measure and control processes to achieve results aligned with the organization’s strategy.
In conjunction with RPA tools, it allows orderly automation of tasks within corporate processes, increasing productivity and reducing response times.
BUSINESS WITHOUT BMP
Current situation of the company without BPM
- Non-standardized equal work (same work, different procedures)
- Processes not formalized or adequately documented.
- Tasks that are not completed within acceptable time frames.
- Great coordination efforts.
- Great control efforts.
- Difficulty meeting the times set by current regulations.
- Difficulty measuring the performance of the organization. Information not accessible in time and form distributed by different Transactional Systems.
- Lack of performance indicators of the organization that allow detecting points of failure or areas for improvement.
Main functionalities of a BMP
Assign activities to people automatically and based on measurable criteria such as workloads.
Notify people of the tasks to be carried out within the Workflow.
Optimize collaboration between people who share activities.
Automate and control the flow of documents, data and images.
Direct and unified access to all the necessary resources to carry out a task (documents, information, applications, etc.) from the task itself.
Define and control "alerts" according to criteria of time, event or condition, thus causing the escalation of the task to a supervisor if it is not carried out in a timely manner
It allows defining performance metrics for department heads, process and quality managers, both to promote continuous improvement and the definition of quality and management indicators.
Integration with other systems, applications and ERPs, allowing the systematization of the information input in the different corporate systems.
Provide a high level of support for human interaction.
Modify processes and manage exceptions from anywhere, that is, to allow modifying any process instance already started, without having to start it again and through any browser.
Provide an overview of the status and history of each process instance, each activity, and the performance of the people.
Send each person their activities and alerts, regardless of their geographical location, through the WEB, Email, SMS, or any other mobile device.
Methodology
Implementation of a BPM
PHASE 1
Process analysis
Analyze current or new processes to find out how to define them (definition of tasks, how to execute those tasks, who performs the tasks, where they are performed, what data is used, what business rules must be met …)
PHASE 2
Process design
Design business processes following a BPM notation.
PHASE 3
Execution of business processes
Automate processes with a workflow engine and integrate applications and data so that there is adequate orchestration.
PHASE 4
Monitoring and analysis
Monitor business activities and relate the information of the processes with the business strategy to know if we are heading towards the objectives or not, and thus make reactive decisions.
Benefits
The benefits, both tangible and intangible, are numerous. The most important ones are described below
Improve customer service and attention
Increase the number of activities executed in parallel
Minimizes the time required by participants to access documentation, applications and databases
It considerably reduces the time of transfer of work, information and documents between activities
Ensures the continuous participation and collaboration of all staff in the process
It considerably reduces the time of transfer of work, information and documents between team members.
Simplification of outputs - "outputs" - automatic. Word documents, Faxes, emails, short messages to mobiles, etc.
Availability of mechanisms for better management and optimization of processes
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References
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